Customers
Growth-stage SaaS teams scaling support without scaling headcount.
From late-seed to public companies, support leaders trust Quellra with their hardest workflows.
240→
Headcount at Lattice.io reduced
90
After six months on Quellra
14d
Median time to first workflow
7.4×
Average ROI in year one
Case studies
Selected outcomes.
From 240 agents to 90, with higher CSAT.
Quellra absorbed six of the highest-volume workflows. CSAT moved from 4.1 → 4.7 over two quarters.
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$2.4M recovered from failed payments in 90 days.
Stripe-grounded recovery workflow with policy-bounded retries and customer messaging.
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72% of webhook incidents auto-resolved.
PostHog + Datadog telemetry triggers + Slack escalation for the long-tail 28%.
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Activation up 31% via stuck-at-step intervention.
Quellra spotted drop-offs in step 4 and personalized a 60-second remediation in real time.
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Refund handle time: 18m → 9s.
Policy-bounded refund agent with two-person approval above $500.
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HIPAA-compliant deflection at scale.
VPC deployment, BYOK, and a fine-tuned specialist model on Northwind's corpus.
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The cost-per-resolution chart at the top of our exec dashboard is the most important number in the company. Quellra moved it from $14 to $0.04.
Daniel Reyes · CFO · Plinth