Terms of Service
Last updated · May 12, 2026. These Terms govern your use of Quellra. Plain-English summary at the top; full text below.
- You own your data. We process it on your behalf.
- We don't train foundation models on your content.
- You're responsible for the actions you authorize Quellra to take.
- We provide a 99.95% uptime SLA on Growth+, with credits for misses.
- Either party can exit with notice. Your data exports stay free for 90 days after.
1. Acceptance
By accessing or using the Quellra platform ("Service") provided by Quellra, Inc. ("Quellra", "we"), you agree to be bound by these Terms.
2. The Service
Quellra provides an AI customer support platform including agentic workflows, integrations, observability, and an API. We may update the Service over time; breaking changes are versioned.
3. Your data
You retain all rights, title, and interest in customer data. We process it solely to provide the Service, subject to our Data Processing Addendum (DPA) and AI Use Policy. We do not use your data to train foundation models.
4. Acceptable use
You agree not to use Quellra for illegal activity, to violate the rights of others, to attempt to reverse-engineer our models, or to interfere with the integrity of the Service.
5. Fees & billing
Plans and pricing are described at quellra.com/pricing. Annual contracts renew automatically unless either party gives 30 days' written notice.
6. Termination
Either party may terminate for material breach with 30 days to cure. On termination, you may export your data via the API for 90 days at no cost.
7. Warranties & disclaimers
We warrant we will provide the Service materially as described. EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICE IS PROVIDED "AS IS".
8. Limitation of liability
Aggregate liability is capped at fees paid in the prior twelve months. Neither party is liable for indirect or consequential damages.
9. Governing law
These Terms are governed by the laws of the State of Delaware. Disputes are resolved in the federal courts of the Northern District of California.
Quellra, Inc. · 548 Market St, San Francisco, CA 94104 · legal@quellra.com