The complete operating system for autonomous support.
Quellra ships every primitive a modern support team needs — and none of the bloat that makes legacy tools impossible to administer. Built from day one for the AI-native era.
Agentic workflow engine purpose-built for support.
Planner, executor, verifier and writer agents collaborate under bounded-retry and escalation policies. Reliability engineered for production, not demos.
MCP-compatible tool registry with per-action authz.
Long-term episodic memory per user and per org.
Entity store + scratchpad + ACL-aware retrieval.
Register custom tools, APIs, and functions.
Sandboxed execution, allowlists, two-person approval.
Text, voice, screenshots, PDFs, video, structured data.
Score every output. Abstain when unsure.
Specialist model per customer on Enterprise.
Five ways Quellra starts a resolution.
Event-triggered
A PostHog event, Stripe webhook, Salesforce field change, or in-app error spike triggers the right agent within seconds.
Schedule-triggered
Daily account hygiene. Weekly health checks. Quarterly contract reviews — all run autonomously.
Conversation-triggered
An email lands. A Slack DM arrives. A customer messages in-app. Quellra picks it up and runs the workflow end-to-end.
Threshold-triggered
Anomaly detected → planner investigates → executor remediates → writer summarises to the customer and the team.
Chained
Resolution A unlocks investigation B. Conditional branches and shared memory across the chain.